Technical Support Specialist

@dyrector.io | Szeged, Hungary

About the Job

We’re looking for a tenacious and detail-oriented technical troubleshooter who’s excited about the idea of working with a complex product that leads to solving new and interesting issues every day.

You'll support our Customer Support team, and thereby customers, by helping to reproduce and resolve tricky technical issues that are escalated to you. You’ll also help them by creating tools and providing training that better help them support customers on technical issues. You'll help our Engineering team by writing up bug reports, as well as prioritizing bugs and feedback from dyrector.io customers.

This role is for you if...

> Enjoy working with a wide range of developers and both potential and existing customers.
> You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
> Be eager to learn the basics of a large variety of new technologies used in our products.
> Have an excellent written communication style — you'll be handling many tickets yourself.
> Have a well-rounded approach to problem solving.
> Work independently and have a high sense of responsibility.
> Understand the value of changes in the larger context of the business and the product’s customer.
> You are based in Szeged, Hungary

Preferred Qualifications

- A technical troubleshooter. You’re experienced in investigating and troubleshooting technical issues for a software or SaaS product. Familiarity with basic HTML, CSS, and APIs is a bonus.
- Tenacious. You. do. not. quit. The gnarlier the problem, the better. You see everything as a resource to help you solve problems, and you’re not afraid to use them.
- Detail-oriented. You'll search network requests and track activity logs all to find that obscure detail that cracks the case. You’ll need to give engineers precise instructions to replicate an issue. You find the needle in the haystack and jump back in for more.
- Eats complexity for breakfast. You’re only comfortable when you’re thrown in the deep end. dyrector.io is a complex product with open-ended user flows. Anything can happen and often does. No problem will be the same, and you’ll see something new every day.
- An excellent written communicator. You can break down complex topics or issues into easy-to-understand steps.
- Always on the lookout for ways to improve things. You enjoy finding ways to make things easier, more efficient, less frustrating for your team (and yourself). You’re also willing to advocate for and to implement those changes.
- Hungry for meaningful work, and the space to do it. dyrector.io is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. dyrector.io makes a major impact on the work of thousands of companies and organizations.

About the work

You'll work with all the major cloud providers and on-prem solutions, while managing instances, services, and containers, along with their automation, orchestration, monitoring, and alert response. If you've ever wanted to work at a scale that few companies do, you'll find the right challenge here with us!

What we offer

> Flexible work hours to develop the release management tool not only developers love but even my grandma can easily use
> Free to pick when to work at the office or stay remote
> Being part of a team innovating how IT companies think about release management and software deployment
> Working with top-notch technologies (Golang, Kubernetes, Azure) on an every day basis
> Have a well-rounded approach to problem solving.
> Entertaining coffee breaks with tons of giggles

Apply for the job

Do you want to join our team as our new Team mate? Then we'd love to hear about you!

Send us your CV via e-mail by clicking on the button below!

dyrector.io's light logo

SAY HELLO

Cserzy Mihaly street 24 Szeged, Hungary

JOBS

We are always looking for talent. Contact us via jobs@dyrector.io
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